The forum will discuss the evolving passenger behaviours and how data collection and usage can be leveraged to provide hyper-personalised services that treat each passenger as an individual.
The Great Minds Event Management is organising the World Passenger Experience Forum to bring all the stakeholders together to discuss the evolving passenger behaviours, collection of data and its usage to deliver hyper-personal services required to treat each passenger as an individual by integrating the physical, digital and emotional experiences. The forum will also discuss various technological advancements, use cases, and process improvements that reduce the number of touchpoints and convert them into contactless services to ensure time efficiency and make the passenger’s journey more pleasurable while gaining their loyalty.
The forum is hosted in Dubai, one of the leading air travel hubs. Being one of the busiest airports, the host city’s airports forecast 77.8 million passengers in 2023 and about 93.3 million in 2025. The region hosts four of the world’s top 10 airports and three of the top 10 airlines globally, making civil aviation in the region highly competitive and reemphasising the role of passenger experience as a key differentiator.